01
01Subtitles Are Not Showing
Troubleshooting
Subtitles Are Not Showing
Check that the video has accessible subtitles or captions, that the video page structure has not changed, and that the extension can access the page.
Troubleshooting
Subify Troubleshooting: Subtitle, Translation & Dubbing Issues
If subtitles, translation or dubbing does not work, first check the video, the browser, the Provider, the API key and the extension settings.
Chrome
FirefoxChrome & Firefox02
02Translation Does Not Run
Troubleshooting
Translation Does Not Run
Check the Provider, the API key and the selected languages. If you just changed the key, reload the page.
03
03Dubbing Does Not Run
Troubleshooting
Dubbing Does Not Run
Check the audio service's capabilities, the speech input and the language settings.
04
04Browser Issue
Troubleshooting
Browser Issue
Update the browser and the extension, then reopen the video page.
RELATED GUIDES
Related Troubleshooting Guides
For installation, Providers, privacy and initial settings, see these guides.
FAQ
Key Answers About Troubleshooting
We collected the common questions for this section so you can find answers without jumping between pages.
Check the selected Provider, the saved API key, the source and target languages, and whether the video has usable subtitles or audio. If the extension asks you to sign in, sign in first.
The video may not have accessible subtitles or captions. On YouTube, turn on CC: Subify reads the captions YouTube provides.
Check the audio Provider and its key, and make sure the mode is set to play the dubbed audio, not "live captions only, no audio".
It can help with some configuration errors. Before deleting, note your settings and keys, because this cannot be undone.
Yes. Browser and platform changes can affect compatibility. For YouTube, extension versions 2.9.12 and 2.9.16 fixed the CC button problem after a refresh.
Send your browser and extension versions, the video link and a description of the error to support.
Subify
A video in another language can still be watched
Install Subify and enable translation, captions, or dubbing alongside your viewing experience.